Your phone.
Your life.
Back in shape.

Two to three days each way in the post, plus 1–2 business days here. So most repairs are back with you inside a week. If we have to order a part, we tell you the lead time before you pay anything.

Your device is covered while it’s in our hands, up to the limit set out in our terms. We ship back insured and signature-confirmed every time. We’d rather you knew the exact limit up front than found out during a dispute — it’s written down, not buried.

Yes, and it genuinely matters — we can’t confirm the cameras, Face ID, sensors and touch all work without getting into the phone. Write it on a slip of paper in the box. We never store passcodes in our system, and you should change it when the phone comes back.

No. Leave it on. It protects you, and none of the repairs we do require it to be off. Any shop that asks you to disable it for a screen or battery job should be asked why.

If you choose an aftermarket screen or battery on an iPhone, yes — Apple flags any non-genuine part with a notice in Settings, and a non-genuine screen can lose True Tone. It’s a software message, not a fault, and it can’t be removed by anyone. Face ID keeps working because we transfer your original components across.

We stop, photograph it, and message you with the options and what it would cost. You decide. If you’d rather not go ahead, we reassemble it and ship it back — you pay the part we already bought and the return shipping, and nothing for labor.

You don’t pay the labor. We ship the phone back to you at our cost and tell you exactly what we found. Some faults — especially after liquid damage — turn out to be on the logic board, and that’s beyond what we take on by mail.

The amount due now covers the replacement part and return shipping, which we spend before we’ve done anything. The balance is our labor, and you pay it after the repair passes testing. It means you’re never paying for work that hasn’t happened.

Only if you have the owner’s permission and you can unlock it. We don’t work on devices that are reported lost or stolen, and we’ll return anything that looks that way.

Yes, but we sell it as an assessment, not a repair, because nobody can honestly price liquid damage before opening the device. You pay a fixed fee and we strip it down, clean the board ultrasonically, treat the corrosion, reassemble and test it, then tell you exactly what we found.

It is not a guaranteed fix. Some devices come back to life, some don’t, and corrosion can keep spreading weeks later — so there’s no warranty on a liquid-damaged phone. If it needs board-level microsoldering we’ll say so and point you to someone who does that. Assume your data is gone and recover it separately first.